Frequently Asked Questions
Payment Methods and Instructions
- A 50% down payment is required before production, with the remaining 50% balance due before shipping.
- Accepted payment methods include Check, Wire Transfer, ACH, Credit Card, and Paypal.
- A 5% handling fee will be applied for Credit Card or Paypal transactions.
Customer Supplied Art Files
- All customer-supplied artwork must be in Vector File format.
- Additional charges will apply for artwork not in vector format or for customers without any artwork. Additional art charges start at USD$10, with the actual charge varying based on specific art files.
Virtual Proofs
- We provide free virtual proofs to our customers.
Order Cancellations
- Orders can be cancelled with written authorization before imprinting or production begins.
- All applicable charges incurred before cancellation will be invoiced, with a minimum charge of US$50.00.
- Orders on hold for more than 30 days are subject to cancellation.
Lead Time
- Lead time varies based on various factors.